Play safely,
enjoy responsibly
Gaming at pk899 is all about fun — we want you to play in a safe, informed way and within your limits. On this page you will find all our responsible gaming tools and guidelines.
pk899's Commitment
We believe gaming is a form of entertainment. Our goal is to keep every player's experience safe, transparent, and enjoyable.
pk899 is a trusted online gaming platform in Bangladesh. We understand that gaming can sometimes become addictive, which is why we care deeply about the mental and financial well-being of every member. Following responsible gaming principles is not just a rule for us — it is a core part of our promise.
Our platform offers a range of protection tools to help you monitor and control your gaming habits. From setting deposit limits to temporary or permanent self-exclusion — all options are available to our members.
Remember: gaming should never be seen as a source of income. It is for entertainment only. If you ever feel that your gaming habits are having a negative impact on your life, contact our support team right away.
Important Reminders
- Gaming is for entertainment only
- There is no guarantee of recovering lost money
- Do not bet beyond your means
- Avoid gaming when you are stressed or feeling low
- For players aged 21 and above only
Our Protection Tools
pk899 provides several effective tools to keep your gaming experience safe.
Deposit Limit
Set your deposit limit on a daily, weekly, or monthly basis. Once a limit is set it takes effect immediately, and a waiting period applies if you want to increase it.
Loss Limit
Set a maximum amount you can lose within a given period. If the loss limit is reached, the system will automatically alert you and may close your session.
Time-Out Feature
Use the time-out feature when you want to take a short break. You can temporarily suspend your account for anywhere from 24 hours up to 6 weeks.
Self-Exclusion
If you feel your gaming habits are getting out of control, activate a long-term or permanent self-exclusion. During this period no promotional messages or offers will be sent to you.
Session Reminder
Receive automatic reminders after playing for a set amount of time. This keeps you aware of how long you have been playing and gives you the opportunity to take a break.
Gaming History Review
Review your complete gaming history at any time. See a summary of total deposits, withdrawals, and wins and losses to understand your playing patterns.
How to Activate the Tools?
Using the protection tools at pk899 is straightforward. Follow the steps below.
Log in to Your Account
Log in to your account on pk899 and go to your profile settings.
Open the "Responsible Gaming" Menu
Find the "Responsible Gaming" section in your account settings.
Choose the Tool You Need
Select whichever you need — deposit limit, loss limit, time-out, or self-exclusion.
Set Your Limit and Confirm
Enter your preferred limit or time period and save the change. It will take effect immediately.
Contact Us If You Need Help
For any issue, reach us via 24/7 live chat or email us at [email protected]. We provide support in both Bengali and English.
Keep in Mind
- Decreasing a limit takes effect immediately
- Increasing a limit requires a waiting period
- Account access is suspended during self-exclusion
- No promotional emails will be sent during exclusion
- A confirmation email will be sent for every change
21+ Age Restriction Policy
pk899 strictly prevents minors from gaming.
To open an account and play any game on pk899, you must be 21 years of age or older. This is not just a rule — it reflects our social responsibility.
We verify age during the registration process and may request additional documents in cases of doubt. Operating an account using the identity of a minor is strictly prohibited, and any such account will be closed immediately.
If you become aware that a minor is using pk899, please notify us at [email protected]. We take this matter very seriously.
Players aged 21 and above may register.
Use of the platform by anyone under 21 is strictly prohibited.
For players aged 21 and above only.
Access by minors is strictly forbidden.
Signs of Problematic Gaming
Be alert if you notice any of these signs in yourself or someone close to you.
Behavioural Signs
- Repeatedly increasing bets to chase bigger wins
- Placing more bets to try to recover lost money
- Failed attempts to reduce or stop gaming
- Hiding gaming habits from family and friends
- Taking loans or selling assets to fund gaming
Mental and Physical Signs
- Restlessness or irritability when unable to game
- Relying on gaming to relieve stress
- Loss of sleep or gaming day and night
- Neglecting work, studies, or family relationships
- Anxiety and distress caused by financial problems
If you notice even one of the above signs in yourself, do not wait — contact pk899's support team. Reach us via 24/7 live chat or email at [email protected] — we will help you without any judgment.
Tips for Healthy Gaming
Some practical advice for enjoying gaming responsibly.
Set a Budget
Decide how much money you are willing to spend before you start gaming. Only use money that you can afford to lose without it affecting your daily life.
Respect Time Limits
Decide in advance how long each gaming session will last. Set an alarm and make sure you stop when the time is up.
Consider Your Mental State
Avoid gaming when you are stressed, feeling down, or angry. Play when you are in a good frame of mind and feeling relaxed.
Keep Other Interests
Spend time with family, friends, sports, or creative activities beyond gaming. Keep a healthy balance in your life.
Never Game with Borrowed Money
Never game with borrowed money, money owed to others, or by drawing on your savings. Only play with surplus funds.
Review Regularly
Review your gaming history every month. If your spending is increasing, set limits right away.
Contact Us for Support
Our support team is by your side around the clock — without judgment and in complete confidence.
pk899 Support Centre
How We Help
- Help with activating self-exclusion
- Guidance on setting up deposit and loss limits
- Temporarily or permanently closing your account
- Confidential advice on gaming habits
- All information is kept completely confidential
- Priority support in urgent situations
Seeking help is not a sign of weakness — it takes courage. We are here with you.
Start Safe Gaming with pk899
Play responsibly and enjoy yourself within your limits. All our tools are ready for you.